As military, academic, and commercial computing systems evolve from autonomous entities that deliver computing products into network centric enterprise systems that deliver computing as a service, opportunities emerge to consolidate computing resources, software, and information through cloud computing. Along with these opportunities come challenges, particularly to service providers and operations centers that struggle to monitor and manage quality of service (QoS) for these services in order to meet customer service commitments.
Traditional approaches fall short in addressing these challenges because they examine QoS from a limited perspective rather than from a system-of-systems (SoS) perspective applicable to a net-centric enterprise system in which any user from any location can share computing resources at any time. This paper presents a SoS approach to enable QoS monitoring, management, and response for enterprise systems that deliver computing as a service through a cloud computing environment. A concrete example is provided for application of this new SoS approach to a real-world scenario (viz., distributed denial of service). Simulated results confirm the efficacy of the approach.